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An exclusive webinar on Customer Service
Mequon, Wis. (PRBuzz) September 2, 2010 -- Sales Progress today announces their webinar track, "Great Customer Service: Your Second Sales Team", a one hour webinar demonstrating why your customer service can build an organization's bottom line as much as a sales team. This webinar will be held Thursday, September 23rd from 1:00 - 2:00 pm (CST), for an investment of $95.
By attending this event, GREAT Customer Service is REALLY the number one reason customers join and stay with companies. Organizations spend billions of dollars on sales training but not nearly enough on helping customer service staff in their effort to secure and maintain sales. Here are a few topics that will be discussed in the hour webinar:
Why Customer Service impacts the bottom line
Why you need to train everyone who interacts with the customer
How to turn Customer Service personal to be great sales peoples easily
How to up-sell and cross sell effortlessly without customers evening knowing it
Three Techniques guaranteed to deepen customer relationships
and much more.
This webinar will be presented by sales expert and author Tim Hagen, and should be attended by all customer service managers, supervisors, and employees. According to US News and World Report, the average American business loses 15% of its customer base each year, and 68% of customers who stop buying from one business to buy from another do so due to poor or indifferent customer service(s).
Space is limited, and advanced registration is required. For further details and sign up information, go to http://greatcustomerservice.eventbrite.com.
About Sales Progress
Sales Progress combines technology and personalized learning to help companies lead and sustain employee development. Its proprietary, web-based tools- Sales Progress Coaching, Scoreboard and Training Generator - are designed to suit adult learners' needs by offering convenience, independence, and personalization. In addition the company provides consulting, workshops, seminars, custom web applications and coaching. To learn more about how Sales Progress helps develop top performing people who deliver bottom line results, visit salesprogress.com. Media Contact:
Tim Hagen
Tim@salesprogress.com
262-240-1077
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